Terms & Conditions

TERMS & CONDITIONS FOR TNKR MOBILE APP

Effective Date: August 26, 2024

1. Introduction

Welcome to TNKR Sneakers, the premier mobile application available on the App Store and Google Play Store, hereinafter referred to as the "TNKR App." TNKR Sneakers, referred to as "TNKR App," is an innovative and user-friendly marketplace platform dedicated to connecting sneaker collectors with skilled sneaker service providers. These Terms & Conditions govern your experience while using the TNKR App. By engaging with the TNKR App, you agree to abide by and be legally bound by these Terms & Conditions. If you do not agree to the terms, you must not use the TNKR App.

2. Account Registration and User Types

2.1 User Account Types: TNKR offers two distinct user account categories: "Collector" and "Provider." Collectors can create requests for sneaker services, while Providers offer their expertise to fulfill these requests.

2.2 Account Creation: Accessing various functionalities of the TNKR App necessitates creating user accounts. Collectors can register in a few steps, while Providers undergo a more comprehensive setup, including linking social media profiles, connecting banking information via Stripe, and submitting a valid ID photo. Both account types require unique usernames and secure passwords.

2.3 Verification: To enhance security, the registration process requires verification via email.

3. Request Creation and Bidding

3.1 Request Creation: Collectors can create detailed service requests using the TNKR App, which may involve uploading photos and linking their bank account through Stripe for transactions.

3.2 Bidding: Providers can submit competitive bids for Collector requests, specifying a realistic timeline for completing the work. Failure to meet the timeline may incur a 10% late fee.

4. Escrow and Payment

4.1 Escrow: Payment for transactions is securely held in escrow by Stripe until the transaction is completed. The Company does not store any payment information on its servers.

4.2 Payment Processing: Stripe handles all payment processing, including authorization, capture, and settlement of payments. Stripe’s transaction fee will be clearly displayed to both the buyer and seller before the transaction is completed.

4.3 Refunds: In case of a refund, Stripe will issue the refund to the buyer's original payment method. The Company is not responsible for any fees or charges incurred by the buyer or seller in relation to the refund.

4.4 Dispute Resolution: In case of a dispute between the buyer and seller, the Company will follow Stripe's dispute resolution process. Both parties agree to cooperate with the Company and Stripe in the resolution process.

4.5 Liability: The Company is not liable for any damages, losses, or disputes arising from the use of Stripe as an escrow service. The Company is not a party to any transaction between buyers and sellers and is not responsible for any actions or omissions of either party.

4.6 Termination: The Company may terminate the use of Stripe as an escrow service at any time, without notice, for any reason.

4.7 Shipping: Collectors are responsible for shipping fees through Shippo, with costs deducted from the escrowed payment. Providers must document their progress with photos and return the sneakers via Shippo.

4.8 Release of Payment: Payment is released from escrow to the Provider’s account once delivery is confirmed or after 24 hours if no issues are reported.

5. Reviews and Ratings

Users are encouraged to provide reviews and ratings for one another within the TNKR App, which contributes to the reputation and trustworthiness of users.

6. Advertising and External Links

6.1 Advertising: The TNKR App's home page may feature advertisements. Clicking these ads redirects users to external websites. TNKR is not responsible for the content or actions of these external sites.

6.2 External Links: The TNKR App may include links to third-party websites or services. TNKR does not endorse or assume responsibility for third-party content, and users access such content at their own risk. Users should review the terms and privacy policies of external sites.

7. User Profiles and Communication

User profiles within the TNKR App are customizable and may include publicly viewable information such as reviews, bios, profile pictures, and usernames. Users can communicate using the in-app messaging function.

8. Analytics and Data Collection

TNKR employs data collection and analytical tools, including Google Analytics, to enhance performance and user experience. Data collected may include user activity and device information.

9. Dispute Resolution and Governing Law

9.1 Dispute Resolution: In the event of transaction issues or disputes, users may file disputes through the TNKR App. TNKR reviews each dispute on a case-by-case basis, potentially leading to refunds or adjustments. Users may be charged based on the dispute outcome.

9.2 Governing Law: These Terms & Conditions are governed by the laws of the state of Missouri, United States. Any disputes arising under these Terms & Conditions will be resolved through binding arbitration in accordance with the Rules of Arbitration.

10. Privacy

TNKR is committed to protecting user data, including phone numbers, email addresses, and shipping details. Users can choose to receive email updates. For detailed information on data handling practices, refer to our Privacy Policy.

11. Termination and Account Suspension

TNKR reserves the right to terminate or suspend user accounts or access to the TNKR App at its discretion, with or without prior notice. Upon termination, users must immediately cease all use of the TNKR App.

12. Changes to Terms & Conditions

TNKR may amend these Terms & Conditions periodically. Users will be informed of material changes through the TNKR App. Continued use of the TNKR App after changes signifies acceptance of the modifications.

13. User Conduct

13.1 Compliance with Laws: Users must comply with all applicable laws and conduct themselves respectfully on the TNKR App.

13.2 Prohibited Activities: Users shall not:

- Violate laws or regulations.

- Transmit unlawful or objectionable content.

- Infringe on intellectual property rights.

- Impersonate others or falsely represent affiliations.

- Transmit unsolicited advertising or harmful code.

- Interfere with the TNKR App’s functionality or attempt unauthorized access.

13.3 Reverse Engineering: Users are prohibited from reverse engineering, decompiling, or disassembling the TNKR App.

14. Intellectual Property

14.1 Ownership: All content and materials within the TNKR App are owned or licensed by TNKR and are protected by intellectual property laws. The Company owns all rights, title, and interest in and to the TNKR App.

14.2 Use Restrictions: Users may not reproduce, distribute, modify, or create derivative works based on TNKR’s content without written consent.

15. Indemnification

Users agree to indemnify TNKR and its affiliates from claims, losses, liabilities, and costs arising from their use of the TNKR App, violation of these Terms & Conditions, or infringement of others' rights.

16. Data Security

TNKR takes reasonable measures to protect user data but cannot guarantee complete security. Users are encouraged to follow best practices for maintaining account security and report any unauthorized use.

17. Feedback

Any feedback or suggestions provided to TNKR become TNKR's property. TNKR may use this feedback without obligation or compensation.

18. Entire Agreement

These Terms & Conditions, together with any referenced terms or policies, constitute the entire agreement between users and TNKR regarding the use of the TNKR App. They supersede all prior agreements and communications.

19. Contact Information

For inquiries regarding these Terms & Conditions, please contact us at customersuccess@tnkrsneakers.com.